Forum Discussion

matzo's avatar
matzo
New Contributor
10 months ago

OTP not recognised - WebMail Login

Hello,

I use a webmail account at the following address, but when 1P  sends the OTP I get the following error.

https://ventraip.email/index.hsp

Can you please investigate.

thanks

 

 

browser extension

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    9 months ago

    Hello matzo​! 👋

    I'm sorry that you're seeing an error message when 1Password fills your one-time password. 

    So that we can get this fixed, could you please send the page structure of the webpage in question to our support team? Follow these steps:

    1. Open the website in question until you can see the one-time password field that you're referring to.
    2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.


    Attach the resulting JSON file to an email message addressed to support@1Password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/otp-not-recognised---webmail-login/154470 
    • Your forum username: matzo
    • A link to the affected webpage.
    • Please do not post the file here on the forum. 

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    • matzo's avatar
      matzo
      New Contributor
      1 hour ago

      I have sent this info again.

      This issue has been open for nearly 10 months, and I have had no action.

      Can you please actually do some investigation?

      I am a long term 1P user, but you dont care about your old customers who help you build your brand.

      Aso there are multiple tickets for this issue, but they seem to have disappeared from your Community Support portal, I guess that is how you make issues disappear..

      MPT-99433-392

      PNC-48195-468

       IPV-69998-445

       KNF-27164-819.

      Just fix this please.

      Please do something.