Forum Discussion

dulac71's avatar
dulac71
New Contributor
2 years ago

!P has stopped offering to fill-in credentials on sites I've used it on for years.

1Password Support Community, Chase.com, Schwab.com are among those that 1P's "Use 1Password" offer no longer appears. MacOS, Safari, 1Password and 1Password for Safari are all current. What do ...
browser extension
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
2 years ago

Hi dulac71, thanks for reaching out!

I've taken a look and was unable to reproduce the issue you're experiencing on sites like Chase.com and Schwab.com. Can you confirm that the Autofill settings for the 1Password extension are turned on using the following steps:

  1. Right-click on the 1Password icon in your browser's toolbar and select "Settings".
  2. Scroll down to the Autofill section and ensure "Offer to fill and save passwords" is toggled on.
  3. If you'd like the suggestions to automatically appear when the field is in focus you can also toggle on "Show autofill menu on field focus".

Additionally, when on Chase.com or Schwab.com, can you click the 1Password icon in your Safari browser's toolbar and let us know if you're seeing the item for the site suggested?

Looking forward to hearing from you!