Forum Discussion

rosenkrieger's avatar
rosenkrieger
New Contributor
8 months ago

PASSKEY - not working for GMAIL on Smartphone but on Desktop

So today I decided I would start using Passkeys on different accounts. Since this is a new experience for me I decided I would to first try accounts that are NOT important to me. LinkedIn and Twit...
android
rosenkrieger's avatar
rosenkrieger
New Contributor
8 months ago

So I guess I am either the only one with this issue OR I am the only one trying to get it working ;-)

Any chance to get official help on this topic? Thank you :-) 

g11t's avatar
g11t
New Contributor
2 months ago

You're not the only one rosenkrieger​! I'm having the exact same issue on my new Pixel 10 and trying to figure it out. Works fine in Chrome, as you noted, but not in this Gmail webview (or whatever its called) as it only wants to use passkeys on the phone itself.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    17 days ago

    g11t​ 

    I'm sorry that you're seeing the same issue. Can you reproduce the issue again and then I'd like to ask you to create and share a 1Password diagnostics report from your Android device:

    Send a diagnostics report (Android)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/passkey---not-working-for-gmail-on-smartphone-but-on-desktop/152785/replies/161641url
    • Your forum username: g11t


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave