Forum Discussion
Multiple Device Oddities
Thank you very much. Everything seems to work. I guess the first time I start up my computer it asks for the password. If I log out, Ctrl - Shift- L, and log back in, then it shows me the windows hello logo and I can put my pin. But not when I startup my computer. I guess that is how is supposed to work? Everything you showed me to check is correct.
Hello BMorearty! 👋
I'm sorry that you're seeing a delay in viewing an item in the 1Password for Mac desktop app after creating it using 1Password in the browser. So that I can better understand the situation, can you tell me the following:
- If you right-click on the 1Password icon in the menu bar and click Lock, and then unlock the 1Password for Mac desktop app, do you see the new item appear in the desktop app?
- The next time that you don't see a new item in the desktop app, does the item immediately appear on 1Password.com? Or is there a delay there as well?
I look forward to hearing from you.-Dave
Hi Dave,
- Yes, locking and unlocking the 1Password desktop app does cause the new login to appear.
- The item always appears immediately on 1Pasword.com.
By the way, I forgot to mention that I also tried quitting and restarting the 1Password desktop app. Surprisingly (to me), that did not fix it.
Thanks for answering those questions! That confirms that the issue is with the 1Password desktop app's connection to your 1Password account. Closing and re-opening the main window of the 1Password app doesn't stop 1Password's background processes so the app might not have locked in your previous tests.
So that I can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/sync-from-browser-extension-to-mac-app-is-very-slow/153756/replies/153802
- Your forum username: BMorearty
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave