Forum Discussion

chunheisiu's avatar
chunheisiu
New Contributor
1 month ago

Passkey does not work with Cathay Pacific's website

On Cathay Pacific's website when choosing to log in with passkey, the site will prompt to use the passkey saved in 1Password. However, the login process with ultimately fail, stating that "There was ...
passkeys
windows
ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
1 month ago

Hi chunheisiu​ thanks for reaching out!

I'm sorry you're having issues signing in using your passkey on the Cathay Pacific site.

I did some testing on my end and found I had no issues signing in using a passkey. I have some questions to help me better understand what's going wrong and so I can provide the best advice moving forward.

  • Can you confirm the URL of the page where you're having issues?
  • Can you confirm what browser you're using as well as what version?
  • Can you confirm the version of your 1Password browser extension? You can find the version number by right-clicking the 1Password icon in your browser's toolbar, choosing Settings > About.
  • Are you signing in using a phone number, your email, or a membership number?

 

Let me know if you have any questions!

- Chris

chunheisiu's avatar
chunheisiu
New Contributor
1 month ago

Hello Chris,

I tried logging out and logging back in through their app and was prompted to “upgrade” my passkey. After that, the new passkey works fine on both the app and web.

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 month ago

    Hi chunheisiu​, I'm so pleased to hear that all is working now after being prompted to upgrade your passkey. Thanks for letting us know!

    - Gem