Forum Discussion

chunheisiu's avatar
chunheisiu
New Contributor
3 months ago

Passkey does not work with Cathay Pacific's website

On Cathay Pacific's website when choosing to log in with passkey, the site will prompt to use the passkey saved in 1Password. However, the login process with ultimately fail, stating that "There was ...
passkeys
windows
chunheisiu's avatar
chunheisiu
New Contributor
3 months ago

Hello Chris,

I tried logging out and logging back in through their app and was prompted to “upgrade” my passkey. After that, the new passkey works fine on both the app and web.

1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
3 months ago

Hi chunheisiu​, I'm so pleased to hear that all is working now after being prompted to upgrade your passkey. Thanks for letting us know!

- Gem