Forum Discussion

0xeo's avatar
0xeo
New Contributor
3 months ago

Passkey issue with 1password mobile access?

Hi everyone, We're noticing a strange issue where Android users report problems logging into our mobile app with 1Password passkeys. They get a "no passkey associated" message, even though it works ...
android
passkeys
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Hello 0xeo​! 👋

I'm sorry that your users are unable to sign in using a saved passkey. So that the team and I can investigate this further, I'd like to ask you to reproduce the issue one more time and then create a diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/passkey-issue-with-1password-mobile-access/158288
  • Your forum username: 0xeo
  • The website address and name of your app. 


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave