Forum Discussion

Former Member

6 months ago

Solved

Rich icon update: mailbox.org

I have seen that you can and should make requests for new/updated icons here. For some time now, “mailbox.org” has had a new logo and therefore a new icon. https://mailbox.org It would be nice if ...

windows

1P_Dave
6 months ago
Hello Former Member! 👋

Thanks for flagging that our icon for mailbox.org needs an update! I was able to find a high resolution copy of their new icon on their press page and I've filed an issue to have our team update our rich icons database.

Once the icon is updated on our end in the future, 1Password will update the icon on your end as well.

-Dave

#909

1P_Dave

Moderator

2 months ago

BK, Oral_B2, and Bereldhuin

Thank you for helping us to test the fix in the nightly version of 1Password! I'll let our developers know that the fix is working for you. Hopefully the fix will be released to the beta version and then to the stable version soon.

-Dave

jro

New Contributor

2 months ago

Working too on Firefox with the nightly. Thank for the fix

AliH1P
1Password Team
4 years ago
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You're most welcome @osolopez!

I can definitely see how having the same icon could result in some confusion. I'm glad to hear that things are working as intended 😄

Ali
Former Member
4 years ago
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Hi @"ali.hazime"! Thank you very much! It worked perfectly! I've just realized that the app always showed the icon for both accounts at startup. I got confused because I have the same profile photo on both accounts so I thought that I was seeing only the Business account.

Needless to say, I've just changed my personal account account photo.
Thank you very much!
AliH1P
1Password Team
4 years ago
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Hi @osolopez, thanks for your detailed follow up. 1Password 8 should allow you to unlock the account of your choice based on the password you enter. For instance, if you input the password for your personal account upon initial startup, then your personal account will unlock while your business account will remain locked (unless both accounts share the same password). Let me know if that's not the case and we can investigate further.

Ali
Former Member
4 years ago
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Hi @"jack.platten", thanks for replying!

That is correct, I am using a different password per account, so therefore I need to access to each account to see the info.

On version 7 by logging with the first account you've set up you could see the info for both accounts, and that would be the password needed to open the App.

When I installed at the office, I got the business account set up first and then the personal. That way I would always log using the business account. When I upgraded to version 8, it stayed that way, allowing me to see all the business account info, if i need to use something from my personal account I need to select the account and type in the password. That's perfect.

Now, at home, with version 7, when opening the App I was being asked the personal account password and from there I could see all the info. After upgrading to 8 my expectation was that when opening the app I would be asked for the personal account password and later for the business account. But that was not what happened. At home first I must log into the business account and then into the personal account.

So, for example, to write this reply, after opening 1PW8 I had to log into the business account then select the personal account from the menu, log into that account to see my password for this site.

What I'm saying is that it would be extremely helpful to either select from the beginning what account you want to log into or that in version 8 works the same way it did in version 7, the account to open the App is the one you configure first, and if you need to access any other account you can select it and log in using its password.

Hope this is clear enough. Thanks again.
Rgs,
Jack_P_1P
1Password Team
4 years ago
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Hey @osolopez:

It sounds like you're using different account passwords across your two accounts, is that right? If so, entering the account password of your work account should only unlock your work account, and vice versa. Let me know if that's not what you're experiencing and I can dig into it further with you!

Jack

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no longer working on Boursobank","id":"message:155417","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:155417","revisionNum":1,"repliesCount":75,"author":{"__ref":"User:user:20231"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:155417"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:155417"},"body@stripHtml({\"truncateLength\":200})":" Hello, I uses passkey since 2023 on Boursobank without any issues. Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website s...","body@stringLength":"1137","rawBody":"

Hello,

I uses passkey since 2023 on Boursobank without any issues.

Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website switch directly to a normal login.

So I guessed there was an issue on the key itself.

I tried to revoke and create a new one, but same issue. When trying to create a new passkey, 1Password display the error \"The request to create a passkey timed out\". The error is also immediate (no loading or anything).

On the website, it displays \"Enrolment has expired or been cancelled\".

I've tried using other passkeys I have, without any issue. It seems to only impact Boursobank.

Using Firefox 138.0 + Extension on Windows 11 24H2

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Working too on Firefox with the nightly. Thank for the fix

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Working too on Firefox with the nightly. Thank for the fix

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Hello folks,

Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:

How to keep 1Password up to date in your browser

If you're still running into an issue after updating then let me know and I can help further.

-Dave

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BK, Oral_B2, and Bereldhuin

-Dave

","body@stringLength":"854","rawBody":"

, , and

-Dave

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jro

Thank you for the confirmation! 🙂

-Dave

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