Forum Discussion

5t8sn7eld's avatar
5t8sn7eld
Occasional Contributor
6 months ago
Solved

Passkey no longer working on Boursobank

Hello, I uses passkey since 2023 on Boursobank without any issues. Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website s...
passkeys
windows
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Hello folks, 

    Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:


    If you're still running into an issue after updating then let me know and I can help further. 

    -Dave

Tartu's avatar
Tartu
New Contributor
3 months ago

I used to log in my Boursobank account using passkey on Firefox.

Unfortunately it does not work, as stated in this thread:

https://www.1password.community/discussions/1password/passkey-no-longer-working-on-boursobank/155417

I tried the Chrome 1password nightly version (8.11.6.8) and it works.

It says that it has been pushed in the standard 1password release, but as I am posting this, it has not been resolved. The firefox extension is 8.11.0.29.

This is a 3 months issue for me, when will the firefox version be fixed?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Tartu​ 

I'm sorry that you're still seeing an issue when using 8.11.0.29. The fix should be available in this release and other customers have reported success with this version in Firefox. So that I can investigate what might be going wrong in your case, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/passkey-no-longer-working-on-boursobank/155417/replies/159790
  • Your forum username: Tartu


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave