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nodear's avatar
nodear
New Contributor
4 days ago

passkey on gmail app on samsung galaxy s21 on latest (android 15) and adding a second gmail user

opening a gmail session in a browser and getting prompted for a passkey worked fine.  I am trying to add a second gmail account to the gmail app.  When I try this, 1password is not displaying all of...
1password.com
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 days ago

Hello nodear​! 👋

I'm sorry that you're running into an issue when signing into your Google account using a passkey. Please reproduce the issue one more time and then I'd like to ask you to create and share a 1Password diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/passkey-on-gmail-app-on-samsung-galaxy-s21-on-latest-android-15-and-adding-a-sec/162802
  • Your forum username: nodear


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

nodear's avatar
nodear
New Contributor
3 days ago

Your support ticket ID is QED-52672-116.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 days ago

    nodear​ 

    Thank you for posting the Support ID! One of my colleagues will send you an email as soon as possible.

    Since we have a communication channels open via email, I'll close this thread. 

    -Dave