Passkey prompt missing in Firefox

Yeah none of this worked for me, and I don't use keepass at all.  I went to amazon.com. I can see the 1password passkey in my amazon cred in 1p.  I can see in Amazon that I have a passkey called 1password set up on the exact same date and time listed in 1p.  When I go to login to Amazon on Firefox on mac, the mac window pops up asking if i want to use iphone, ipad, android or security key (like the original screenshot in here).  I cannot for the life of me figure out how to get it.

And yes, of course I have 1p as the default for passwords in FF.

And I have the desktop app installed.

P.S. Did you close down 1p community accounts.  I had one that I set up 6 years ago - creds were def in my 1p, and the account doesnt exist according to your system, so i registered for a new account using the same username,  very very odd (and worrisome)

ryan_short

I'm glad that you were able to figure things out! The native passkey prompt appearing when Keeper is installed is something that I've seen reported before. Thank you for sharing your findings with the community.

1Password isn't designed to be used alongside another password manager and it's possible that having both 1Password and Keeper installed, or perhaps browser policies from your workplace, is causing the native prompt to appear.

Let me know if there's anything else that I can help you with.

-Dave

Hi Dave

I've worked it out, this is my work laptop and I have the Keeper password manager extension also installed in Firefox for work passwords etc. If I disable Keeper then the 1Password passkey popup appears correctly. I guess there is something going on with both being installed.

• Ryan

ryan_short

It's interesting that passkeys are working correctly in the new profile. Can you tell me the following:

1. If you clear all of your browsing history/cookies/cache in the original profile then do you see any changes?
2. If you remove and then reinstall the 1Password extension then do you see any changes?
3. Are you able to use 1Password to save and sign in with a passkey on the following test site: WebAuthn.io

I look forward to hearing from you.

-Dave

Thanks Dave, I've checked those settings and they all look right. I did just try to create a new Firefox profile and installed the 1Password extension and the passkeys work correctly so it looks to be something in my existing profile. I'll do some more digging in the Firefox profile.

Hello ryan_short! 👋

I'm sorry that you're unable to sign in to Github using a passkey in Firefox. I've just tried signing in using the following steps and I received the passkey prompt from 1Password:

1. Go to https://github.com/
2. Click Sign In.
3. Click Sign in with a passkey.

Are you following the same steps? If you then please check the following:

1. Open your browser.
2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
3. Click General.
4. Make sure that "Make 1Password the default password manager in this browser" is turned on.
5. Click Autofill & save.
6. Make sure that "Offer to save and sign in with passkeys" is turned on.
7. Turn off the built-in password manager: Turn off the built-in password manager in your browser

other than deselecting one Vault

Can you double-check that you didn't turn off the vault that contains your passkey for Github? I look forward to hearing from you.

-Dave