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Forum Discussion
Passkeys are useless w/ 1Password
Until you fix the bug where 1Password just invokes (or fails to block) the macOS system to provide us with a QR code for us to scan with an iPhone or iPad your passkey support is utterly useless. Cr...
1P_Dave
Moderator
ModeratorHello jorhett! 👋
I'm sorry again for the issues that you're seeing in Safari. I've replied to you over in the other thread and I know that you're currently speaking with one of our Senior CX Technical Representatives.
Please continue the discussion in the support ticket that you have open via email since my colleague will have access to more information there than we do on the public community and it sounds like more investigation is needed in your case to confirm the issues that you're running into. I'm confident that our team will be able to get to the bottom of things. 🙂
-Dave
I know that you're currently speaking with one of our Senior CX Technical Representatives.
I received nothing more than a waste of my time asking super basic questions I've already answered dozens of times before. Does keychain work on my mac? Does 1password work? No, I'm totally a moron unable to tell if my macbook is working, and when I told you that it works in every other browser and through the CLI integration I was just making up those answers --- right?
Then he closed the ticket on me. I worked over 80 hours this week, I set aside some hours to get you the diagnostic reports you could very easily generate for yourself but hey I have nothing better to do, right? And find I'm back to stage 1 with the dumb questions all over again.
I keep saying I don't have the time to find a replacement for 1Password right now, but every time you waste my time like this you're making the argument that I don't have the time to keep wasting with 1Password, and replacing you would be better spent.
- 1P_Dave
Since our support team has access to all of the information that you've provided so far, I recommend that you continue working with them over email. I'm sorry that resolving the issues that you've reported is taking longer than expected and the team appreciates all of the time and information that you've provided so far.
Our support system currently closes a ticket automatically if there hasn't been any reply to our last email after a few days. However, you can always re-open the ticket by replying to the last email that you received from the team. I know that this can be confusing and I'll share your feedback with the team.
I see that you replied to my colleagues' email a few hours ago and the ticket is currently open. You'll receive a reply via email as soon as possible. To avoid duplicating efforts in two places at once, I've closed this community thread.
-Dave
