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Forum Discussion
Passkeys do not work with Microsoft 365
When I go to add PassKeys to my MIcrosoft 365 portal it fails at the last step.
https://mysignins.microsoft.com/security-info
Same error in Chrome and Brave.
I was able to cancel the...
In 1Password, I see this for my entry for my work login to Microsoft 365:
But when I go through the “use passkey” flow, it takes me to a page whose URL starts with https://login.live.com/login.srf and when I try to log in, I get the error “That Microsoft account doesn't exist. Enter a different account or get a new one.”
That error is I believe due to the fact that there are different login URLs for Microsoft depending on whether it’s a home account or a work/school account.
I also notice that I only get offered the passkey option when microsoftonline.com is one of the websites listed for this login. So I’m guessing that it’s 1Password logic that is sending me to login.live.com, and I think it should be sending me to some other login page that works with a work/school account.
Is there a way I can tell 1Password to use the work/school login?
1Password Version: 8.10.16
Extension Version: 2.15.1
OS Version: macOS 13.6
Browser: Chrome
