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Forum Discussion
AqUaReGiA
12 months agoNew Contributor
Passkeys doesn't work on shopify.
I have an account on shopify and I tried creating passkeys on it using 1password but it showed an error on my web browser. While if I used windows to create it it worked perfectly.
1Password Version: 8.10.26
Extension Version: 2.21.0
OS Version: Windows 11 23H2
Browser: Opera
- 1P_Dave
Moderator
Hello AqUaReGiA! 👋
I'm sorry that you're running into trouble when saving and signing in using a passkey on Shopify and I'm here to help. So that I can better understand the situation can you tell me the following:
- What does the error message say?
- Do you see the error message when saving the passkey or signing in with the passkey?
- Did you follow these instructions: Shopify Help Center | Using passkeys
I look forward to hearing from you.
-Dave
- AqUaReGiANew Contributor
1P_Dave
1. The error message was generic just like a placeholder it didn't say anything useful.
2. I saw the error message while trying to create/save a passkey
3. Yes I followed these instructions and using them only I'm able to create passkey if I'm creating them on windows, it only fails for 1password. - 1P_Dave
Moderator
Thank you for the reply. So that I can investigate this further, I'd like to ask you to send in a console log when reproducing the issue one more time:
Attach the file to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/144687/passkeys-doesnt-work-on-shopify
- Your forum username: AqUaReGiA
- Please do not post the console log to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave