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cryptochrome's avatar
cryptochrome
Dedicated Contributor
3 years ago

Passkeys in Chrome - 1P not being triggered

Hi,

I am normally working on a Mac, where everything seems fine. I occasionally have to work on Windows these days, and whenever I am trying to login to a site for which I have a passkey stored in 1P, instead of the 1P browser extension offering the passkey to login, I get the native Windows popup for passkeys/security keys.

How do I get 1P to react here?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

17 Replies

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team

    Hey cryptochrome,

    I understand the trouble of starting over your 7 Google accounts. Do you mind testing with one of the accounts and see if the newly created passkey would work there?

    Meanwhile, do you have all of your Google accounts as the Workspace type?

  • cryptochrome's avatar
    cryptochrome
    Dedicated Contributor

    Hi kevin_li - I have 7 Google accounts (I know, I know). They all have passkeys, all created on June 9th (I think that's when Google made passkeys available to Workspace customer). I would really want to avoid having to delete and recreate them all.

    What's the culprit, you think?

    Just want to stress again that these very same passkeys work absolutely fine in Chrome on macOS.

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team

    Hey cryptochrome,

    Can you confirm the date of the passkey created in 1Password? If it was created before Aug 9th 2023, let's delete the passkey in 1Password and your Google account. Then, let's re-create one to test.

    Let us know how it goes.

    --Kevin

  • Hey cryptochrome,

    Thanks for getting back to me.

    If you click on the 1Password icon in your browser toolbar can you see the passkey saved within your Google login item?

  • cryptochrome's avatar
    cryptochrome
    Dedicated Contributor

    Hi steph_giles,

    this happens on Chrome 117.0.5938.150 (Official Build) (64-bit), but it also happened in previous versions of the browser.

    The 1P extension is currently at version 2.15.1 - 21500107, on STABLE channel. But I had this issue with previous versions as well.

    Here is a screenshot of what it looks like when I try to sign in to my Google account, which triggers the passkey workflow:

    And here is a screenshot showing my Chrome settings for passwords (as you can see, 1P is integrated here):

    Looks like Chrome is completely ignoring 1P when passkeys are requested.

    Note that it works perfectly fine on macOS, with the same browser settings (they are actually synced).

    Thanks
    Sascha

  • Hey cryptochrome,

    Can you let me know which browser you are using and the version of 1Password in your browser you have installed on Windows?

    Thank you!