Passkeys in Chrome - 1P not being triggered

cryptochrome

Thank you for answering those questions. So that I can investigate this further, I'd like to ask you to send in a console log when reproducing the issue:

• Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/142574/passkeys-in-chrome-1p-not-being-triggered
• Your forum username: cryptochrome
• Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hi 1P_Dave

1. Yes, exactly. Instead of 1P, I am shown the Windows default interface for passkeys
2. I only tested this with Google, haven't tried anything else (I am normally not using Windows)
3. My 1P auto-updates, so it was probably at the version that was current when I posted the message a few days ago.

Cheers
Sascha

cryptochrome

I'm sorry that the issue has come back. Although the symptoms might be the same it's likely that the cause is different now and I'll need to investigate further to find a solution. I've read through the entire thread, so that I can better understand the issue as it exists today can you tell me the following:

1. Is the default Chrome interface for saving passkeys appearing when 1Password fails to show a prompt?
2. Is the issue occurring on multiple websites or just for your Google account?
3. What version of Chrome and 1Password in the browser are you using?
4. How to update - Google Chrome
5. How to keep 1Password up to date in your browser

I look forward to hearing from you.

-Dave

I am re-opening this thread, because again, 1P is not being triggered to present a passkey. And this time, I am not going to re-create all my passkeys. I did that the last time, that worked, now those new passkeys stopped working again. For a detailed issue description, refer to the first couple of posts in this thread.

Hey cryptochrome,

On behalf of Kevin, you're very welcome. Please let us know if there's anything else we can help you with.

-Evon

Too late :) Already recreated them all. Was quicker and less painful than I thought. Thanks, though, for offering another solution!

cryptochrome,

I just heard from our devs about a potentially easier workaround if you didn't redo the rest of your Google accounts.

Can you just open the saved login item with the (old/original) passkey? Then, edit the login and save it right away, you don't have to change anything there.

Then, can you test if the item would work for your Google passkey sign-in?

Got it. Thank you!

cryptochrome ,

Glad to hear that. But sorry that you will need to do that for the other accounts.

Those passkeys are created during the beta phase. We have improved the passkey-related workflow along the way, and so is Google. That's why we will need to create new passkeys after the updates.

kevin_li I just re-created one for one account, and that works. 1P on Chrome on Windows offers it to me when signing in and the login works.

So what's the problem with the previous one?