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Forum Discussion
Passkeys not available on this device or browser
In the 1Password app on my Mac (macOS Sonoma) I see that for some logins a Passkey is available. But trying to activate it, is mostly impossible. If, for example, I try to enable a Passkey with PayPal it says: "Passkeys not available on this device or browser".
Sometimes it can be done with Safari on my iPhone, but then the Passkeys are in Apple's keychain and not in 1Password. Chrome on my iPhone, however, gets the same result as Chrome on my Mac. None.
So, summarized: 1Password claims a Passkey is available, the corresponding website claims it is not. Who is telling the truth?
1Password Version: 8.10.16
Extension Version: 2.14.1
OS Version: macOS 14
Browser: Chrome 117
16 Replies
I have read the article. Never have I been asked on a supported website if I would like to make passkey. On the Github website I can find in the account settings that I could add a passkey. When I want to setup one I get a similar error as on the PayPal site: "Passkeys not available on this device or browser". It does not make any difference whether I do this on my Mac or on my iPhone.
On my iPhone I was able to make a PayPal passkey in the PayPal app (!). About where this passkey is stored, I am completely in the dark. At least, I can't find it in 1Password. So, when I login to PayPal on my Mac (on any browser) I can only do this with the traditional way: user name, password, and TFA code. The same when I use Safari on my iPhone. No passkey login is offered.
I wonder if you didn't release this passkey option too early. Not are there but a very few websites that support it, but it is very difficult stuff (for me, at least) and it's only getting to work with big limitations. Only with iOS? Not on a Mac (with whatever browser)? Maybe it works with Windows (which I don't have)? I have all of the last versions; the browser extension got uopdated today to 2.16, but that doesn't make any difference.
Although still eager to hear your reaction, for now I stick to the traditional use of logins until it gets easier and more common. I don't want to torture myself (-:
1P_David1Password Team
Hi Fresco,
As Authority mentioned, PayPal passkeys can only be created on mobile devices at the moment. If you're using iOS version 17 or higher, and you have the latest version of 1Password for iOS installed, then you will have the new save and sign in with passkeys feature available to you.
For PayPal, are you able to visit their website using Safari on iOS, then save a passkey using the steps in the article below:
- https://support.1password.com/ios-autofill/#save-and-sign-in-with-passkeys
As for GitHub and Google, you should be able to save a passkey while using your desktop browser and the latest 1Password extension. Are you seeing any error messages when trying to save a passkey for these sites?
I look forward to hearing from you!
But it's not only PayPal. Other supported websites don't let me make Passkeys also. Like Github or Google.
Passkeys can only be created on locked mobile devices from Chrome (Android or Apple devices) and Safari (Apple devices only) browsers.
You can create a passkey -- but not with 1Password due to restrictions set by PayPal. I have created one for PayPal as a test in Chrome on my Android phone which is saved in the Google Password Manager (the first and only thing I have Google Password Manager).
I have the latest beta browser build (2.15.0) and desktop app (8.10.16). No Testflight. I don't see why I need this, and if you would I wonder why the current non-Testflight 1Password betas are offering the use of passkeys.
Do you have the beta browser extension and/or latest TestFlight build installed?
(I think only those support passkeys in 1Password currently)
