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idkicarus's avatar
idkicarus
New Contributor
1 year ago
Solved

Passkeys not working on Nintendo.com in Firefox

If I create a passkey from my PC and save it to 1Password, I'm not able to use that passkey to login on any of my devices which have 1Password installed, not even the PC that made it.

However, if I create a passkey from my iPhone 15 and save it to 1Password, the passkey will work but only from that particular phone, even though that same passkey is saved in 1Password and is visible from the desktop app and browser extension.

I've just been wondering if the issue is a result of how Nintendo has implemented passkeys, a weird Windows 10/11 issue, or if it has something to do my version of 1Password.

1Password Version: 8.10.52
Extension Version: 8.10.48.25
OS Version: Windows 11
Browser: Firefox

browser extension
  • ChrisC1P's avatar
    ChrisC1P
    1 month ago

    Hi werd​ thanks for reaching out!

    While I can't guarantee when a fix will make it to our stable release, I tested this out with the latest beta release and found I had no issues creating and signing in with a passkey in my Firefox browser on the Nintendo site.

    If you're willing to test this out on your end, you can use the following guide to use the 1Password for Firefox beta release: Use 1Password beta or nightly releases

    Once the testing in the beta is complete, we'll release the fix to the production version of 1Password for Firefox as soon as possible.

    Let me know if you have any questions.

    -Chris

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  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    1 year ago

    Hello, idkicarus. Thank you for writing in.

    I've done some testing on my end and have been able to recreate a problem using Firefox as the browser. I could use the Nintendo passkey on my Android device and a Chrome browser using Windows and MacOS. I've filed an issue for our development team for further investigation.

    I have a few questions to confirm if you are experiencing the same issue:

    • Are you running into this problem on any other websites?
    • Does the 1Password passkey prompt appear when you navigate to Nintendo's sign-in page?
    • Do you receive any error messages?
    • Could you check whether the problem occurs in a different browser?

    -Evon

    ref: dev/core/core#34178