Forum Discussion

janrex's avatar
janrex
New Contributor
3 years ago

Passkeys not working on PayPal

Hi, I have already created Passkeys on other sites. But, when I associate the Passkey in PayPal, the UI that appears, is that of the hardware USB key that Firefox expects and not that of the UI 1Pa...
browser extension
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi there janrex

Are you using the US site for PayPal? PayPal doesn't yet support passkeys outside the US region.

If you are using the US site, make sure you have both the beta version of the main 1Password app and the browser extension. You can find steps on how to make sure you have those in this article:

☞ Use 1Password beta releases

Give those things a try and let me know how you get on. I'll be here if you need further help. :)

— Grey