Forum Discussion

sailingbikeruk's avatar
sailingbikeruk
New Contributor
2 years ago

Passkeys stored in 1password on Android cannot be accessed on Google pixel

I have a new Google pixel 7a and use 1Password. I have tried this in Chrome and Brave Browsers 1password is not offering to fill passwords in the browser, if I click the password icon it says I...
android
malcolmbastien's avatar
malcolmbastien
New Contributor
5 months ago

It's 2025.

I have a new Google Pixel 9 Pro and use 1Password.

When I try to log in to the Twitter app, I see a 1Password prompt "Use your saved password for X." I select it. A moment later, I see an Android (not 1Password) dialogue box "No passkeys are available"

In the system settings, 1Password is set as the preferred service for passwords, passkeys and accounts.

Other apps have been unreliable in allowing 1Password to smoothly provide my account details and OTPs. As a new Android user, I'm unsure if Android is the issue or if the 1Password app is.

Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
5 months ago

Hi malcolmbastien​,

I'm sorry that your experience with 1Password on your Pixel 9 Pro hasn't gone as smoothly as expected so far. I'd definitely like to further look into that for you. To do so, I'd like to ask you to create a diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/passkeys-stored-in-1password-on-android-cannot-be-accessed-on-google-pixel/45395/replies/159172
  • Your forum username: malcolmbastien


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

- Trevor

  • malcolmbastien's avatar
    malcolmbastien
    New Contributor
    5 months ago

    Hey!

    PBP-62625-533

    After a few more days of usage, I can report that the X application specifically keeps looking at my Android device for a passkey (and doesn't try 1Password), which returns the error: "No passkeys are available".

    Other apps seem to retrieve my OTPs from 1Password without issue, but 1Password tends to display them as a notification, requiring me to read and remember the OTP before the notification disappears. If I don't, I end up having to switch apps, navigate to 1Password to the item I want, copy the OTP, and then switch back.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      5 months ago

      malcolmbastien​ 

      Thank you for posting the Support ID. I see that my colleague sent you a reply via email yesterday with some questions, please continue the conversation there. 

      -Dave