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Anonymous's avatar
Anonymous
3 years ago

Password 7 fails to open during migration to Password 8

I used the password 8 installer and went ahead to convert my password 7 vault to 8. The app crashed and nuked Password 7. It created a zip of Password 7 app but it is corrupted. I can see the sqli...
macos
1P_Dave's avatar
1P_Dave
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3 years ago

@jkirby

I don't recommend exporting and importing your items to/from a CSV file since that might result in you ending up with a lot of duplicates if you're already using a 1Password account.

Our dedicated migration team can help you get everything working again. Please send an email to support+forum@1Password.com and include the following information:

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave