Forum Discussion

BSerlIfE's avatar
BSerlIfE
New Contributor
6 months ago

Password fill not working on time.com.my

When I use 1Password to autofill the login prompt at https://selfcare.time.com.my the password is not correct. It appears as many more bullet symbols than the length of my password. I used the browse...
browser extension
linux
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello BSerlIfE​! 👋

I'm sorry that 1Password isn't filling correctly on the page in question. So that we can get this fixed, could you please send the page structure of the two pages in question to our support team? Follow these steps:

  1. Open the website in question until you can see the field that you're referring to.
  2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.

Attach the resulting JSON file to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/password-fill-not-working-on-time-com-my/154579 
  • Your forum username: BserllfE
  • A link to the affected webpage(s).
  • Please do not post the file here on the forum. 


You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

  • BSerlIfE's avatar
    BSerlIfE
    New Contributor
    5 months ago

    Thanks, Dave. 

    Your support ticket ID is ZTB-83578-452.

    Steve

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      5 months ago

      BSerlIfE 

      Thank you for posting the Support ID, I see that my colleague sent you a reply via email a few hours ago. Please continue the conversation there. 

      -Dave