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stephacq6785's avatar
stephacq6785
New Contributor
2 years ago

Password item gone missing

I've been using 1password to store a password item for many months, and after enjoying the product, moved all my other passwords from lastpass and bitwarden over to 1password. Yesterday I noticed that this password that I use almost everyday had gone missing, which is quite troubling and gives me buyer's remorse on moving to 1password. I am pretty sure it was still there after I migrated all my passwords over, and I used in the last 30 days. Even if I had deleted it by mistake, I would have expected to find it in the list of deleted password, but it's not there. I also checked my archived passwords.

I have tried to export my logs by clicking on "Send diagnostics" in advanced settings, but nothing happens.

1Password Version: 1Password for Mac 8.10.26 (81026039)
Extension Version: 2.21.0
OS Version: Mac OS 13.6.4 (22G513)
Browser: Chrome Version 122.0.6261.94 (Official Build) (arm

macos

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  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi there stephacq6785

    I can see you've emailed us about this issue, and I can see that your message is with the right team, one of whom will reply to you as soon as they can. To avoid doubling up on work, I'll close this thread, and we'll be with you soon. :)

    — Grey

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I've been using 1password to store a password item for many months, and after enjoying the product, moved all my other passwords from lastpass and bitwarden over to 1password. Yesterday I noticed that this password that I use almost everyday had gone missing, which is quite troubling and gives me buyer's remorse on moving to 1password. I am pretty sure it was still there after I migrated all my passwords over, and I used in the last 30 days. Even if I had deleted it by mistake, I would have expected to find it in the list of deleted password, but it's not there. I also checked my archived passwords.

\n\n

I have tried to export my logs by clicking on \"Send diagnostics\" in advanced settings, but nothing happens.

\n\n
\n\n

1Password Version: 1Password for Mac 8.10.26 (81026039)
\nExtension Version: 2.21.0
\nOS Version: Mac OS 13.6.4 (22G513)
\nBrowser: Chrome Version 122.0.6261.94 (Official Build) (arm

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I've been using 1password to store a password item for many months, and after enjoying the product, moved all my other passwords from lastpass and bitwarden over to 1password. Yesterday I noticed that this password that I use almost everyday had gone missing, which is quite troubling and gives me buyer's remorse on moving to 1password. I am pretty sure it was still there after I migrated all my passwords over, and I used in the last 30 days. Even if I had deleted it by mistake, I would have expected to find it in the list of deleted password, but it's not there. I also checked my archived passwords.

\n\n

I have tried to export my logs by clicking on \"Send diagnostics\" in advanced settings, but nothing happens.

\n\n
\n\n

1Password Version: 1Password for Mac 8.10.26 (81026039)
\nExtension Version: 2.21.0
\nOS Version: Mac OS 13.6.4 (22G513)
\nBrowser: Chrome Version 122.0.6261.94 (Official Build) (arm

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Password item gone missing","moderationData":{"__ref":"ModerationData:moderation_data:55078"},"body":"

Hi there stephacq6785

\n\n

I can see you've emailed us about this issue, and I can see that your message is with the right team, one of whom will reply to you as soon as they can. To avoid doubling up on work, I'll close this thread, and we'll be with you soon. :)

\n\n

— Grey

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