Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Password not synced from android app

I dont think it is an Android issue, but no appropriate "Category" was listed. So I updated a login (which is a pain itself as the Android app doesn't have a password generator feature, so I need s...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @axm1875, thanks for writing in. I'm sorry there has been an issue syncing a password.

1Password should sync after an item is added or edited as well as periodically in the background. Diagnostics from 1Password for Android and 1Password for Windows could be helpful to determine where the issue might be but we are of course happy to help regardless. I'd like to ask you to email us directly so we can troubleshoot further with you.

You can email us at support+forum@1password.com. Please include a link to this thread with your message: https://1password.community/discussion/138576/password-not-synced-from-android-app#latest

You'll get an auto-reply from BitBot which gives you a conversation number, that looks like [#ABC-12345-123]. You can post that here and I'll be sure you message gets to the right place. Thanks again!