Forum Discussion
Password queried multiple times per day
ModeratorHello olisturm​! 👋
I'm glad that things are working better now! If the issue returns then let me know and the team and I can help further.
-Dave
Hi 1P_Dave​ - thanks for getting in touch.
Unfortunately this problem is not resolved, it just happened again this morning.
In the meantime I have seen something a couple of times that I don't remember coming up before either: a little dialog that says something like "1Password is attempting to activate authentication with your Apple Watch, confirm?" (I thought about it and I'm not 100% that it mentions my Watch - it could be that it refers to TouchId in general). So I confirm it, probably around three times or so since my last message here, and then for a little while things are good.
It appears that perhaps 1Password somehow loses its integration with the authentication system on the Mac? And then sometimes it attempts to reestablish it, other times it just asks for a password... or something like that. Please let me know if I can give you any information that may help fix this problem.
- 1P_Dave
I'm sorry that you're still seeing the same issue. Are you able to unlock 1Password using Touch ID or your Apple Watch? Or are you just able to unlock using your account password?
Can you post a screenshot of the message that you're seeing? I look forward to hearing from you.
-Dave
1P_Dave​ I am usually able to unlock 1Password with my Apple Watch several times before it fails again and asks for the password.
Can you post a screenshot of the message that you're seeing?
Not sure which message you mean. There is no special message, just that I find 1Password unable to unlock without password entry. So I enter the password, it unlocks and then survives a few lock/unlock cycles with the Apple Watch as it should - and then that fails again and another password entry is required.
Perhaps you mean the message about re-establishing the authorization to use Apple Watch unlock? Well that doesn't appear with any regularity - I think I've seen it two or three times, but the last time is a few days ago now. I'll hopefully remember to take a screenshot when It comes back. I'm sure a dev who knows this stuff should understand what I'm talking about right away!
- 1P_Dave
Thanks for the reply. By taking a screenshot of the message, I meant the following:
In the meantime I have seen something a couple of times that I don't remember coming up before either: a little dialog that says something like "1Password is attempting to activate authentication with your Apple Watch, confirm?"
So that I can investigate the issue that you're running into further, I'd like to ask you to create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/password-queried-multiple-times-per-day/155093
- Your forum username: olisturm
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
