Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

Password works on iPhone and iPad but not laptop

The obvious problem is typing password incorrectly, but I’m quite sure that I am. 1Password Version: 7.9.5 Extension Version: 2.2.3 OS Version: macOS 11.6.2 Referrer: forum-search:https:...
ios
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @thesm:

I'm sorry you're running into trouble unlocking 1Password on your laptop. Do you perhaps have a local Primary vault on that device?

1Password unlocks 7 following this order of rules:

  • If a Primary vault exists, then it unlocks using the Master Password for that vault, regardless of what, if any, memberships are signed in
  • If a single 1Password membership is signed in, then it unlocks using the Master Password for that membership account
  • If multiple memberships are signed in, then it unlocks using the Master Password of the first added membership

If you have added a Primary vault to your laptop, but not your iPhone or iPad, this would possibly explain why you're running into trouble. Let me know, and I can investigate further with you!

Jack