Passwords are not showing up on Android for Linked Apps with website credentials
I've been trying out 1password for my family and really enjoying it over other password managers like Lastpass. However, on Android I seem to be having issues with some apps when using credentials th...
Hi @powpow12, thanks for writing in. I'm glad to hear you're enjoying 1Password Families!
I suspect there may be two factors at play here. First off, linking to Android apps works a little differently than linking to a website or to apps on another platform (iOS for example). If you have previously used your Capital One login on their website or with the Android app via another password manager, the item likely does not have an Android app link.
To add the app link to an existing item, you can tap the "Open 1Password" prompt, search for and select your item then tap "Fill & Update Login".
With the Capital One app, 1Password should prompt you to Autofill from the username field (either with your linked item or with "Open 1Password") but I noticed the same prompt does not appear after tapping the password field. If you use the "remember me" feature in the app it may appear that 1Password cannot fill in this app. To help with this, you can set Autofill prompts to below fields:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Autofill.
4. Tap Display Autofill prompts > Below the fields they relate to.
Now when you tap the username or password field in the Capital One app do you see a prompt from 1Password?
In testing Think or Swim I found a similar issue which was resolved with the steps above. I did find after some restarts of the Think or Swim app I needed to "force" Autofill. To do so you can long press the field then tap Autofill (or ⋮ > Autofill) in the context menu that appears.
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are not showing up on Android for Linked Apps with website credentials","id":"message:27493","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:27493","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:27493"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:27493"},"body@stripHtml({\"truncateLength\":200})":" I've been trying out 1password for my family and really enjoying it over other password managers like Lastpass. However, on Android I seem to be having issues with some apps when using credentials th...","body@stringLength":"1033","rawBody":"
I've been trying out 1password for my family and really enjoying it over other password managers like Lastpass. However, on Android I seem to be having issues with some apps when using credentials that were originally for the website version. For example, my captialone account works fine in browser but when I open up in app, 1P doesn't display my credentials. I have to manually open the 1P app and search for the account, copy and paste the password over. Could this be a permission issue? Is there a \"health check\" functionality that would check everything is good? Capitalone and thinkorswim are two apps that don't prompt me with credentials even though they are linked.
\n\n
Let me know if there is more information I can provide and Happy new year!
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1Password Version: 8.9.10 \nExtension Version: Not Provided \nOS Version: S22+ Android 13 \nBrowser:_ Not Provided \nReferrer: forum-search:android app
I've been trying out 1password for my family and really enjoying it over other password managers like Lastpass. However, on Android I seem to be having issues with some apps when using credentials that were originally for the website version. For example, my captialone account works fine in browser but when I open up in app, 1P doesn't display my credentials. I have to manually open the 1P app and search for the account, copy and paste the password over. Could this be a permission issue? Is there a \"health check\" functionality that would check everything is good? Capitalone and thinkorswim are two apps that don't prompt me with credentials even though they are linked.
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Let me know if there is more information I can provide and Happy new year!
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1Password Version: 8.9.10 \nExtension Version: Not Provided \nOS Version: S22+ Android 13 \nBrowser:_ Not Provided \nReferrer: forum-search:https://1password.community/search?Search=android%20app
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Hi @powpow12, thanks for writing in. I'm glad to hear you're enjoying 1Password Families!
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I suspect there may be two factors at play here. First off, linking to Android apps works a little differently than linking to a website or to apps on another platform (iOS for example). If you have previously used your Capital One login on their website or with the Android app via another password manager, the item likely does not have an Android app link.
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To add the app link to an existing item, you can tap the \"Open 1Password\" prompt, search for and select your item then tap \"Fill & Update Login\".
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With the Capital One app, 1Password should prompt you to Autofill from the username field (either with your linked item or with \"Open 1Password\") but I noticed the same prompt does not appear after tapping the password field. If you use the \"remember me\" feature in the app it may appear that 1Password cannot fill in this app. To help with this, you can set Autofill prompts to below fields: \n1. Open and unlock 1Password for Android. \n2. Tap the account or collection icon. \n3. Tap Settings > Autofill. \n4. Tap Display Autofill prompts > Below the fields they relate to.
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Now when you tap the username or password field in the Capital One app do you see a prompt from 1Password?
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In testing Think or Swim I found a similar issue which was resolved with the steps above. I did find after some restarts of the Think or Swim app I needed to \"force\" Autofill. To do so you can long press the field then tap Autofill (or ⋮ > Autofill) in the context menu that appears.
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Let us know how that goes for you!
","body@stringLength":"1682","rawBody":"
Hi @powpow12, thanks for writing in. I'm glad to hear you're enjoying 1Password Families!
\n\n
I suspect there may be two factors at play here. First off, linking to Android apps works a little differently than linking to a website or to apps on another platform (iOS for example). If you have previously used your Capital One login on their website or with the Android app via another password manager, the item likely does not have an Android app link.
\n\n
To add the app link to an existing item, you can tap the \"Open 1Password\" prompt, search for and select your item then tap \"Fill & Update Login\".
\n\n
With the Capital One app, 1Password should prompt you to Autofill from the username field (either with your linked item or with \"Open 1Password\") but I noticed the same prompt does not appear after tapping the password field. If you use the \"remember me\" feature in the app it may appear that 1Password cannot fill in this app. To help with this, you can set Autofill prompts to below fields: \n1. Open and unlock 1Password for Android. \n2. Tap the account or collection icon. \n3. Tap Settings > Autofill. \n4. Tap Display Autofill prompts > Below the fields they relate to.
\n\n
Now when you tap the username or password field in the Capital One app do you see a prompt from 1Password?
\n\n
In testing Think or Swim I found a similar issue which was resolved with the steps above. I did find after some restarts of the Think or Swim app I needed to \"force\" Autofill. To do so you can long press the field then tap Autofill (or ⋮ > Autofill) in the context menu that appears.
\n\n
Let us know how that goes for you!
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