Forum Discussion

dwes's avatar
dwes
New Contributor
11 months ago

Passwords not showing in browser and apps / iOS

https://1password.community/discussion/comment/721722/#Comment_721722 This seems to be an iOS-specific problem. When me or my wife try to log into an app or a website (I use Firefox, she uses Safa...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

Hello everyone,

If you run into an issue where you don't see any suggestions when filling your login credentials using Password AutoFill on your iPhone then please update to 1Password for iOS version 8.10.54:

Lock and unlock the main app once the update is complete. If you still see the issue then follow these steps:

  1. Open the Settings app on your iPhone.
  2. On the Home screen, tap Settings.
  3. Tap General > AutoFill & Password.
  4. Turn off "AutoFIll Passwords and Passkeys".
  5. Restart your iPhone: Restart your iPhone - Apple Support (CA)
  6. Follow steps 1-4 again but this time turn "AutoFIll Passwords and Passkeys" back on.
  7. Make sure that 1Password is selected on this screen.

If you still see the issue after trying the suggestions in this post then please send an email to support+forum@1Password.com along with a link to this thread so that we can investigate further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave