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cortig's avatar
cortig
Super Contributor
5 years ago

PayPal 2FA in 1Password failed…

I tried to log into my PayPal account today. 1Password entered the login, password, then the 2FA code and… it failed. I couldn’t log in.
I tried a few times, copying the code from the 1Password app instead, and eventually I was locked out.
I had to reset my password and get the 2FA code by text to get back in.
I tried to re-create the 2FA integration in 1Password. The app didn’t offer a “scan” window to scan the QR code in PayPal so I had to copy/paste the 2FA activation code. It started generating codes, but they all failed.
I eventually switched to Authy for the 2FA and through there it worked like a charm.
Is there a known issue with 2FA in recent nightly builds?? It’s clearly not working for me at all on my Mac :-\

1Password Version: 8.2.2-30.NIGHTLY
Extension Version: 2.0.6
OS Version: macOS 12.0

betas

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  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Oh, quick thought, cortig: have you had a look at your device time settings? If the system time on your device is off, that can cause 2FA to fail, because time-based one-time passwords rely on a very exact sync to verify that it's you trying to sign in. Just a thought, as we go forward!

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    5 years ago

    cortig We're certainly grateful that you did! I'll confer with some of our team members here and see if we can figure out what might be afoot with this. Thank you again, and sorry for the whole issue so far. We'll do our best to set it right. 👍

  • cortig's avatar
    cortig
    Super Contributor
    5 years ago

    Hi 1P_PeterG,

    Yeah, it’s not something I had seen before in prior builds of 1Password. And I even think I used it to access PayPal before…
    In any case, it seemed serious enough that I thought I and to report it here.

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi cortig, thanks for letting us know about this here. I'm sorry to hear you encountered this chain of issues.

    I haven't heard about any such problems in the new Mac app, but I'll get in touch with this team to see if we can figure out what might be going on. Thank you, and we hope to have more for you soon!