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Forum Discussion
Solved
Performance issues with 1Password for Mac 8.10.78 (desktop app)
I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field tak...
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
1P_Dave
Moderator
ModeratorHello jccampbell! 👋
I'm sorry that you've running into performance issues with 1Password on your Mac. I've split your post into a new thread since the other thread was dedicated to a specific issues with 1Password for Safari and didn't involve the desktop app.
I can't reproduce the behaviour that you're reporting on my own M-Series Mac and I'd like to investigate what you're seeing further. I'd like to ask you to create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: jccampbell
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
I followed the moderator's instruction and sent an email - twice - as described with data, but I have not yet received an automated response with some kind of support ID number. If I don't get that ID# by Monday, so the moderator can find it, I'll repeat, and post here in any event. My experience is identical to as described by others, and I deleted 1PW Safari extension because the delay made the browser useless. I think both Microsoft Edge and Firefox with the extension installed may still operate, although I don't use either of those regularly. I've used 1PW since around 2011, and this has happened at least once or twice before on dueling Mac and 1PW updates, and Agile Bits did fix both times, albeit with some delay of weeks, so I'm sure they get to this too. It is very frustrating to have to stop, use the app with all of the delay and pauses, and copy and past back and forth...etc. Kind of defeats the point of a password manager...
