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Former Member's avatar
Former Member
5 years ago

Persistent Account Post Re-Install

Good day all, I'm an administrator for a Mac based cloud ecosystem, and we utilize 1Password as our designated password manager. We had an employee depart unexpectedly a few weeks ago and he left ...
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Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
5 years ago

Hi @adambrendgard,

To fully reset 1Password for Mac on this device so you can get your new employee set up:

  1. Open 1Password. You don’t need to enter your password.
  2. From the menu bar, choose Help > Troubleshooting > Reset All 1Password Data and follow the onscreen instructions.

Let me know if that works, or if you're still running into trouble.

Jack