Forum Discussion

mikemasin's avatar
mikemasin
New Contributor
4 months ago

Persistent restart to update

I just uninstalled the stable version and installed the 8.10.80 beta.  When 1P launches it prompts to restart but the link isn't active. (Later dismisses the message.)  About shows this (and restart ...
betas
windows
1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
4 months ago

Hi mikemasin​ and xazac​,

Sorry for this annoyance! Have you restarted your computers since this started appearing? If you've tried that and it's still appearing, I'd like to ask you to create a diagnostics report from 

1Password: Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread
  • Your forum username


You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • mikemasin's avatar
    mikemasin
    New Contributor
    4 months ago

    I'm a serial rebooter, report emailed. 

    #UFQ-47852-722

    Thanks.

    • 1P_Timothy's avatar
      1P_Timothy
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Thanks for sharing that mikemasin​.

      I can see my colleagues have received the diagnostics and are helping via email. If you have any questions in the mean time, just let us know!