Forum Discussion

krokyk's avatar
krokyk
New Contributor
2 years ago

Phone number filled without the leading + sign

Hi all,

in my Identity item I have (among other items like name, addres, email, ...) a default phone number stored with a leading + sign, e.g. +421111222333.

Today I was making an order in an eshop and all the fields were filled correctly, but the phone number was filled without the leading plus sign, i.e 421111222333. This happened on at least 2 other websites I remember, so I finally decided to consider this a bug.

In Europe, it's not that unusual for websites to require the phone number in an international format, i.e. beginning with the country code +XYZ.

Any idea why the + character is omitted during autofill?

1Password Version: 8.10.18
Extension Version: 2.16.0
OS Version: Windows 10 Pro
Browser: Chrome

browser extension

6 Replies

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi kamillelonek, thank you for the update and for sharing that.

    Please let us know if there is anything else we can help with at all.

  • kamillelonek's avatar
    kamillelonek
    New Contributor
    2 years ago

    It worked after removing the phone number from "Default phone" field and adding a new Text filed named "phone".

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    kamillelonek

    Is there a site you can link to that is public facing that the team can look at? I'm not sure if it's possible to help here. However, one us here in the community can get it before them for further review.

  • kamillelonek's avatar
    kamillelonek
    New Contributor
    2 years ago

    That's true. The thing is I'm talking about the cases where I can put whatever in this field and I need to add + sign manually after filling it by 1pass without it.

  • Former Member's avatar
    Former Member
    2 years ago

    This isn't necessarily 1Password's fault. Website designers show incredible creativity with their own custom phone number input requirements and formatting.

    Some websites remove non numeric characters in phone number fields, so any + or - just vanishes. Some even refuse spaces.

    I often see websites offering a dropdown list for the country (where you select the prefix part of the number, 42 in the OP), and an input field for the rest of the number. Autofill is rather random for many websites. Some want with + or without, some want with (+)42 or without, some want with leading 0 or without.