Forum Discussion

Former Member

4 years ago

Can you please reinstate my account?

Hi Support Team, I reformatted my iPhone last night and it had an OTP authenticator app on it which was linked to my 1password app on my Mac and I am now locked out of my account and can no longer...

Alvin_L_1P

1Password Team

4 years ago

Hey @taxnerd:

To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

Take a screenshot on your Mac

Please be sure to mask any private information in the screenshot. Thanks in advance.

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\nExtension Version: Not Provided
\nOS Version: Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=how%20do%20I%20unpin%20one%20password%20from%20the%20screen%3F

"},"Conversation:conversation:85065":{"__typename":"Conversation","id":"conversation:85065","solved":false,"topic":{"__ref":"ForumTopicMessage:message:85065"},"lastPostingActivityTime":"2022-04-25T17:25:06.000-07:00","lastPostTime":"2022-04-25T17:25:06.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:85065":{"__typename":"ModerationData","id":"moderation_data:85065","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:85065_1":{"__typename":"Revision","id":"revision:85065_1","lastEditTime":"2022-04-20T11:21:10.000-07:00"},"ForumReplyMessage:message:85066":{"__typename":"ForumReplyMessage","id":"message:85066","conversation":{"__ref":"Conversation:conversation:85065"},"author":{"__ref":"User:user:16601"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:85065/message:85066","revisionNum":1,"uid":85066,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Pinned Screeb","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:85066"},"parent":{"__ref":"ForumTopicMessage:message:85065"},"body":"

Hey @taxnerd:

\n\n

To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

\n\n

Take a screenshot on your Mac

\n\n

Please be sure to mask any private information in the screenshot. Thanks in advance.

","body@stringLength":"391","rawBody":"

Hey @taxnerd:

\n\n

To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

\n\n

Take a screenshot on your Mac

\n\n

Please be sure to mask any private information in the screenshot. Thanks in advance.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-04-20T16:00:30.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85066_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1750925668977":{"__typename":"CachedAsset","id":"theme:customTheme1-1750925668977","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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