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hoangvantu's avatar
hoangvantu
New Contributor
7 months ago
Solved

Please check my account

I "I have made the payment but my account is still frozen, please check it for me
discussion
  • 1P_Dave's avatar
    1P_Dave
    7 months ago

    Hello hoangvantu! 👋

    I'm unable to look up your billing information here on the public forum however our billing specialists can help over email. Please send an email to support@1Password.com and include a link to this thread. 

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello hoangvantu! 👋

I'm unable to look up your billing information here on the public forum however our billing specialists can help over email. Please send an email to support@1Password.com and include a link to this thread. 

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave