Forum Discussion

Former Member's avatar
Former Member
3 years ago

Pop-up on MacBook to Unlock 1P

I have two external monitors connected to my MacBook. When I click the main 1P window to unlock my vault, the pop-up often appears on a different monitor and doesn't always receive focus. This is a c...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @selvirino! 👋

I'm sorry that you're seeing 1Password appear on the wrong monitor when unlocking the app. We do have an issue open to investigate instances of 1Password opening on the wrong screen and I'd like to learn more to confirm whether you're affected by that issue:

  1. When the issue occurs, are you unlocking 1Password using Touch ID, your Apple Watch, or your account password?
  2. Is it the 1Password app itself that is appearing on the wrong screen? Or the macOS Touch ID prompt? Can you post a screenshot of the prompt that is appearing on the wrong screen?
  3. When the issue occurs, do you have any fullscreen windows of Safari or another app open?

I look forward to hearing from you.

-Dave