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Forum Discussion
jessecc
1 month agoNew Contributor
"Press The 1Password Icon In Your Browser’s Toolbar To Unlock"
After a recent update, I get "Press The 1Password Icon In Your Browser’s Toolbar To Unlock" for every attempt to use 1password in the browser when 1password desktop app is open. When I investigate, I...
1P_Dave
Moderator
1 month agoHello jessecc! 👋
I'm sorry that you're seeing a connection issue between 1Password in Firefox and the 1Password desktop app. As a first step, please try all of the suggestions in this article:
If that still doesn't work then, I'd like to ask you to create and share a console log of 1Password in your browser:
Save a console log for 1Password in your browser
Attach the console log to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/press-the-1password-icon-in-your-browser%E2%80%99s-toolbar-to-unlock/165015
- Your forum username: jessecc
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave