Forum Discussion

System's avatar
System
Super Contributor
3 years ago

"Press the 1password icon in your browser toolbar to unlock" message

This discussion was created from comments split from: "Press the 1password icon in your browser toolbar to unlock" & Lost Touch ID functionality..
browser extension
Former Member's avatar
Former Member
3 years ago

I experience the same issue, tried reinstalling 1password app + browser extension + Macbook restart.
1Password for Mac 8.10.13 (81013005)
1Password in the browser 2.14.1
MacOS Ventura 13.5.1 (22G90)

My observations are that the "Press the 1password icon" message only appears when I close the app using close button or Cmd+W/Cmd+Q shortcuts. If the app is running (even if locked), the "Press the 1password icon" message does not appear.
So it seems to be related to the background app helper.