Forum Discussion

New Contributor

3 years ago

1password extension won't login

I have recently installed the latest 1 password extension on Safari and have given it the necessary permissions. But when I pick the 1password icon and fill in my 1password password I just get the r...

browser extension

1P_Dave

Moderator

3 years ago

Hello @GreggMarston! 👋

I'm sorry for the delay in responding. Can you tell me if you still see duplicate items on your devices? If you do then can you tell me the following:

If you still have 1Password 7 installed on any of your devices, do you see a Primary vault in the 1Password 7 app?
Do you see the duplicate items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

Let me know and I'll be able to assist further. 🙂

-Dave

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I was using the “primary” vault across my devices. Yesterday I allowed you to upgrade the version on my Mac. Now all my devices have duplicate entries. One of each is marked “Primary” and the duplicate is marked “Personal”. I use your system on my Mac, iPad, and iPhone. How do I fix this?

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\nReferrer: forum-search:Duplicate entries

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\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=Duplicate%20entries

"},"Conversation:conversation:41828":{"__typename":"Conversation","id":"conversation:41828","solved":false,"topic":{"__ref":"ForumTopicMessage:message:41828"},"lastPostingActivityTime":"2022-12-12T07:58:52.000-08:00","lastPostTime":"2022-12-12T07:58:52.000-08:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:41828":{"__typename":"ModerationData","id":"moderation_data:41828","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:41828_1":{"__typename":"Revision","id":"revision:41828_1","lastEditTime":"2022-12-02T13:41:48.000-08:00"},"ForumReplyMessage:message:41829":{"__typename":"ForumReplyMessage","id":"message:41829","conversation":{"__ref":"Conversation:conversation:41828"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:41828/message:41829","revisionNum":1,"uid":41829,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Primary v Personal Vault","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:41829"},"parent":{"__ref":"ForumTopicMessage:message:41828"},"body":"

Hello @GreggMarston! 👋

\n\n

I'm sorry for the delay in responding. Can you tell me if you still see duplicate items on your devices? If you do then can you tell me the following:

\n\n

If you still have 1Password 7 installed on any of your devices, do you see a Primary vault in the 1Password 7 app?
Do you see the duplicate items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

\n\n

Let me know and I'll be able to assist further. 🙂

\n\n

-Dave

","body@stringLength":"604","rawBody":"

Hello @GreggMarston! 👋

\n\n

I'm sorry for the delay in responding. Can you tell me if you still see duplicate items on your devices? If you do then can you tell me the following:

\n\n

If you still have 1Password 7 installed on any of your devices, do you see a Primary vault in the 1Password 7 app?
Do you see the duplicate items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

\n\n

Let me know and I'll be able to assist further. 🙂

\n\n

-Dave

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