Printing

@TRodPass

Thank you for the detailed reply! Our product team relies on feedback like yours to help push 1Password forward and, while I can't promise anything, I've added your comments to the internal tracker that we use to help plan future features for 1Password. I'd just like to respond to a few points:

First, if I only have my passwords stored at 1Password, I am vulnerable to any problems or issues logging in to 1Password (as rare as they are, they can and have occurred).

There are a few different ways that 1Password protects you from being locked out from your data:

1. If you lose one of your devices then you can still access your data on your other devices or on 1Password.com
2. If you lose all of your devices then you can still access your data on 1Password.com
3. If 1Password.com were to suddenly disappear tomorrow then your devices will still have an offline cached copy of your data.

Your encrypted data is also replicated to redundant copies on our end to guard against any data loss.

Further, if someone other than me were having trouble accessing my 1Password using my emergency kit, or even a separate vault set-up just for those passwords, could they get help from AgileBits to access my vault? Would you be able to help them? Would you require a death certificate? I have to assume that the company would rather stay out of these situations?

We have no ability to provide access to 1Password data, even if an original account holder asks us to let them in. We just don't have that capability since the account password is the key that transforms a user's encrypted data into a readable form. That's how we help preserve user security and privacy: only the user themselves can ever access their data. For the highest level of privacy, we designed our system so that we only ever have the encrypted gibberish and none of the data on our end is in its usable form. So even if the user themselves contacts us requesting access to their data because they've forgotten their account password we're unable to help, not because we don't want to help but because it's technically impossible for us to give anyone (including ourselves) access to a user's data.

If you print your Emergency Kit and write your account password down on the kit then you can give the kit to a trusted person so that they can access your 1Password account in an emergency.

Also, if I were to initiate two-factor authentication, this would further complicate the issue.

If you enable two-factor authentication for your 1Password account then you would need to store the two-factor authentication secret or QR code with your Emergency Kit and provide that to your trusted person as well if you'd like them to access your account in an emergency.

It seems odd to hold the position that you took away the option to print the full (formatted) list because you don’t think we should.

It may seem like semantics but I will note that the feature wasn't taken away. 1Password 8 is a completely new app that was written from scratch and some features haven't been added yet. As I said, I've passed along your feedback and request to the product team so that they can consider building a print feature for 1Password 8 in the future. 🙂

-Dave

ref: PB-30852810

Dave, thanks for asking.
First, if I only have my passwords stored at 1Password, I am vulnerable to any problems or issues logging in to 1Password (as rare as they are, they can and have occurred). And, your terms of service specifically exempts the company from any liabilities associated with use (see “Disclaimer And Non-Waiver of Rights”) and explicitly states that “Your use of the Service is at your sole risk.” Meaning, your lawyers entertain the possibility that the service could go down, making our passwords inaccessible. So, I prefer a hard copy, printed, and securely stored as a back-up to loss of service. Second, there are several estate planning, “in the event of my death” issues that lawyers offer various advice for. And that includes having some back-ups of at least some of the passwords stored with various legal documents. (Some logins would best be implemented fairly quickly in such a situation.) Further, if someone other than me were having trouble accessing my 1Password using my emergency kit, or even a separate vault set-up just for those passwords, could they get help from AgileBits to access my vault? Would you be able to help them? Would you require a death certificate? I have to assume that the company would rather stay out of these situations? Also, if I were to initiate two-factor authentication, this would further complicate the issue. While I trust and value the perspective of the team there to NOT print (along the lines of why in the world would you want to??). There are reasons to do so, and it used to be possible and should be our choice as users. Even Nick on the 1Password blog entertains that there might be reasons people want a hard copy of passwords: "Alternatively, you can export your data. Or, if you don’t have a password manager, create a simple spreadsheet." I understand I can print individual passwords and I can (and have) exported and edited my lists for reasons I’ve mentioned, but it’s not a formatted list with the graphics of individual passwords the print option used to offer--it was just a nice, simple list to print and store in a safe. In summary, I’m not printing to have a list of my passwords for my used—I fully and only use the excellent 1Password features; I’m merely offering that individual users have reasons to print some or all of their passwords for contingencies and are willing to take the risk of keeping those safe (as, in a safe…where you advise keeping our emergency kits. To quote your advice on your site about storing the Emergency Kit, “The truth is there’s no one-size-fits-all solution.” I would argue that the same is true for whether or not we print our passwords. It seems odd to hold the position that you took away the option to print the full (formatted) list because you don’t think we should.

@TRodPass

Can you tell me a little more about how you would personally use the ability to print items? Our product team would love to hear how this feature would be useful for you. 🙂

-Dave

I vote for the right to print. There are a variety of valid reasons to print hard copies of these passwords. I was surprised when it was taken away.

@waymar77

Thank you for the feedback and for explaining why this feature is important to you. I've passed along your comments to the product team.

-Dave

ref: IDEA-I-1458

Its been explained in great detail why the ability to print is so important,..... here and elsewhere....Why will you not listen?
My estate executor requires a printed copy of my passwords......

Hi @edpeters22 - I've added a vote on your behalf to the feature request that we currently have open for this.

I want to add my voice to the many many members who want you to put back the ability to print the data. It's a great case of developers using their judgment and not asking customers what they find useful. Time to take classes on customer surveys and talking to customers.

cjc182

Thank you for the feedback. There's no need to post the same comment in multiple threads. I've replied to you here: https://1password.community/discussion/comment/668326/#Comment_668326 🙂

-Dave

I'd like to second a request to add the ability to print to 1Password 8. PLEASE!