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theozero's avatar
theozero
New Contributor
2 years ago
Solved

private links not working correctly outside of the browser

While clicking on a private link in the browser (or copy pasting the URL into a browser) seems to work fine, when I click on that same link from somewhere else, it does open the 1password app but doe...
macos
  • 1P_Dave's avatar
    1P_Dave
    2 years ago

    Hello theozero! 👋

    I'm sorry that links to items aren't opening correctly from non-browser apps. I can reproduce the same issue here on my end and I've filed a report with our development team so that they can look into this further.

    Hopefully the issue can be fixed in a future update soon. 🙂

    -Dave

    ref: dev/core/core#30391

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

DaBarkle

I'm sorry for the impact that the issue is causing. The bug being discussed in this thread should only affect 1Password on macOS, not iOS. Can you confirm that you're seeing the issue on iOS as well?

If you are seeing the issue on iOS then can you tell me the version of both 1Password and iOS you're using? And can you post reproduction steps that I can follow to reproduce the issue on my own device?

-Dave

DaBarkle's avatar
DaBarkle
New Contributor
5 months ago

Steps for reproduction (works for any 1Password 8 client regardless of OS):

Pre-requisites: The 1Password 8 client must be in a locked state. If 1Password 8 client has been recently unlocked you will not be able to re-produce this. You must wait for the client to reach the lock timer again. 

  1. Open a private link on the device that has 1Password client installed.
  2. 1Password 8 will open, user enters credentials or FaceId to unlock 1Password
  3. Once unlocked user will NOT be taken to the item for the private link. Instead they will be presented with the default screen listing items as if they had just opened 1Password normally.
  4. If the user opens the link again with 1Password now in the unlocked state, they will then be taken to the vault item.

 

The problem: When opening private links the link needs to be opened twice. Once to unlock 1Password and a second time to actually go to the item.

What should happen: The user should only need to click the link once, enter their credentials then be taken to the item without having to click the link a second time. 

Thoughts: This appears to be an oversight since the introduction of 1Password 8 and has been present across a variety of devices I have tested. 

The ask: 1Password team establish a timeline for resolution of this issue as little not no progress has been made in years since the introduction of 1Password 8 breaking many workflows within our business and im sure throughout many other business as well. 

This should be a pretty simple fix( I say this knowing nothing about the design and code structure of 1Password 8). Please give us some sort of tangible commitment to getting this fixed.