Forum Discussion

theozero's avatar
theozero
New Contributor
2 years ago
Solved

private links not working correctly outside of the browser

While clicking on a private link in the browser (or copy pasting the URL into a browser) seems to work fine, when I click on that same link from somewhere else, it does open the 1password app but doe...
macos
  • 1P_Dave's avatar
    1P_Dave
    2 years ago

    Hello theozero! 👋

    I'm sorry that links to items aren't opening correctly from non-browser apps. I can reproduce the same issue here on my end and I've filed a report with our development team so that they can look into this further.

    Hopefully the issue can be fixed in a future update soon. 🙂

    -Dave

    ref: dev/core/core#30391

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

DaBarkle​ 

I'm sorry for the impact to your workflow. The issue is still open in our developer's backlog and I don't have any updates to share at the moment. I'll share your feedback with the team. 

-Dave

#30391

tavril's avatar
tavril
New Contributor
5 months ago

Hi Dave,

It's always the same "I don't have any updates to share at the moment", and it is not acceptable IMHO.

We are paying customers, and we deserve an ETA.

Not a wild guess that, like most (all) companies, you have deadlines for your tickets. So either this ticket is such low priority it's like "most likely we'll never be fixed" and it doesn't have a deadline, or it isn't and in that case it should have a deadline. and if so, as paying customers, we deserve to know.

Frankly, I am a long, happy 1Password customer, but I'm so frustrated to have always the same answers from customer supports (not only 1Password). I'm sure a good customer support is a BIG differentiator among providers for all customers, and you could be in the good basket ... but finally you decide to do as most (all) your competitors, i.e. "I don't care about my paying customers ... at least not enough to give REAL answers to their requests".

Last but not least, why don't you change the status of this discussion ? "Solved" ?!?! Again, it shows the level of respect you have for your paying customers :-(




  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    tavril​ 

    I completely understand how frustrating it is when bugs aren't resolved as quickly as they should be. Issues are triaged based on a variety of different factors including: number of customer reports, severity, available developer resources, complexity of the issue, and our existing product roadmap. 

    We don't provide ETAs on when issues will be resolved since we don't want to disappoint folks if those ETAs aren't met. The support team and I will continue to make sure that your feedback is heard by the team and, on my end, I've flagged this issue internally again.

    I'm sorry that I don't have any other information to provide at the moment but I'll update this thread as soon as I do. 

    -Dave