Forum Discussion

senioruserfriendly's avatar
senioruserfriendly
Occasional Contributor
2 years ago

Problems have mounted up

I use 1Pwd on the Mac and Iphone. 1) It does not automatically work on my iPhone. I have to leave the site, open 1pwd, and it will then sometimes populate. 2) It does not recognize my fingerp...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi there senioruserfriendly

1) It does not automatically work on my iPhone. I have to leave the site, open 1pwd, and it will then sometimes populate.

Sounds like 1Password isn't set up for autofill on your iPhone. Here's what to do:

  1. Open the Settings app.
  2. Tap Passwords > Password Options.
  3. Make sure that:
  4. "AutoFill Passwords and Passkeys" is turned on
  5. 1Password is checked in both sections
  6. all others, especially “iCloud Passwords & Keychain", are unchecked.

As for your other issues, they mostly relate to autofilling using the 1Password browser extension, so it'll be best if we help you with them by email. Send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey