Forum Discussion

Former Member's avatar
Former Member
3 years ago

Problems on Mac 1Password

I have transitioned to a Mac at work and want to have my 1PW on it.
It's sort of working. I'm using Dropbox to store my vaults. There are two vaults.

But on the Mac, I cannot edit or add new logins. The Mac has different name for the
one vault it sees. It just calls it "Primary" (which is not the name of either of
the others).

I'm also getting a pop up to subscribe which I didn't think I had to do.

I guess I more or less expected it would work the same as the Windows version.

1Password Version: 7.9.6
Extension Version: "most recent"
OS Version: macOS 12.4
Browser:_ Chrome

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @safetyman

    Thank you for the Support ID. I've located the ticket and I see that one of my colleagues has already reached out. I recommend continuing the conversation over email and I'm closing this forum thread to prevent duplication of effort. 🙂

    -Dave

    ref: MKX-49245-696

  • Former Member's avatar
    Former Member
    3 years ago

    Hi 1P_Dave,

    Here's the code I received back: [#MKX-49245-696]

    Thanks, Eric

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @safetyman! 👋

    I'm sorry to hear that you're having trouble editing items on your Mac. For help with legacy sync methods (such as Dropbox), I recommend sending an email to support+forum@1Password.com so that our support team can take a look. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave