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colomark's avatar
colomark
New Contributor
5 months ago

Problems starting 1Password

I run 1Password's application and browser add in on a Ubuntu 25.04 laptop with V1.80.125 of the Brave Browser.  When I boot the computer in the morning the first time I launch 1Password from either the browser add in or the app it fails to login and offers to send a report of the failure (I say yes). Sometimes the app will then come up and ask for my credentials, but most times I have to launch it again to login. I have it set to not log me out after a period of non use so I don't often see this happen more then once per re-boot.  There have been a few occasions when it does seem to time out and ask me to login again later. 

This has been going on for months now. I was hoping by sending in the report every day that it would some day be addressed, but I guess not. This does not happen on my wife's Windows PC running Chrome or my Android Phone.

I did a test just now  by rebooting my PC and not starting any programs. I then started the 1Password app and it did fail as usual. I then re-booted again and this time I started Chrome and used the 1password app to successfully login without the error. 

I keep the app and the browser add in updated to the latest versions. I have uninstalled and reinstalled the browser add in and the app several times, but nothing changes. 

I sent a diagnostic report to 1Password support this morning. My support ticket ID is BMY-72888-787

Any suggestions?