Problems with 1P unlocking

Andrew42

Thank you for reaching out. I see that my colleague offered some steps in the ticket that you shared and that you followed those steps and said that you'd let us know if the issue still occurs. I don't see another reply after that.

Since I don't have access to the logs that you've shared over email from the public forum I recommend that you continue the conversation over email in your support ticket. If you reply to my colleague's last email, sent on January 31st, then the team would be happy to continue to help. It would be helpful if you could attach a new console log to your new email since there have been a few updates since January and the logging might have changed. For your privacy, please don't post the console log to the forum.

If you don't see the email from my colleague then check your spam/junk folder in case it landed there. The team is looking forward to hearing from you so that we can investigate this issue further. 🙂

-Dave

ref: XPT-11322-655