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Forum Discussion
Problems with newest v7 and classic extension (chrome)
I updated to the latest version that supports local vaults (7.9.4) and the classic chrome extension is no longer working. I go to a page with a password and I click the icon (in chrome) and it reports that it wants to open the app (which is running) and I grant permission. It brings the app up and then reports "Couldn’t connect to 1Password. Make sure you have the 1Password app installed. If you're still experiencing problems follow the simple steps on our support site or contact us."
Is this a known issue? Do I need to do something to resolve this?
1Password Version: 7.9.4
Extension Version: 4.7.5.90
OS Version: MacOS 12.3.1
3 Replies
1P_PeterGCommunity Manager
Thank you @disrael. We'll look forward to following up with you over there! 👋
Alvin_L_1P1Password Team
Hey @disrael :
We'll need to take a closer look at how 1Password is currently set up on your Mac. Can you send us a diagnostics report from your device?
Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:
A link to this thread: https://1password.community/discussion/129507/problems-with-newest-v7-and-classic-extension-chrome#latest
Your forum username: disraelYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
