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BikerBob38's avatar
BikerBob38
Dedicated Contributor
3 months ago

QR code turned off?

Messing about in 1Password in an effort to set up 2FA on more of my logins, I found a 2FA login via Watchtower, clicked on [Scan QR Code] got the next window to accept or deny 1Password access to my ...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Hello BikerBob38​! 👋

Thanks for reaching out. You can give the 1Password desktop app permission scan QR codes on your Mac by following these steps: 

  1. Click on the Apple logo in the top left corner of your screen and then click Settings.
  2. Click System Settings. 
  3. Click Privacy & Security. 
  4. Click Screen & System Audio Recording. 
  5. Toggle 1Password on in the list of apps. 
  6. Right-click on the 1Password app icon in the menu bar at the top of your screen and click Quit. 
  7. Re-open 1Password from your Applications folder. 


Then try to scan a QR code again. Let me know if you run into any issues. 

-Dave

BikerBob38's avatar
BikerBob38
Dedicated Contributor
3 months ago

Thank you for replying Dave.

When I went to Screen & Audio Recording, 1Password was turned on.

What I did was toggle it off then back on again and then found in 1Password a site offering 2FA.  There were two choices there Scan QR Code and Ignore.

When I clicked on Scan QR Code, nothing happened.

I tried a restart of the Mac, but once again Scan QR Code did not work.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    BikerBob38​ 

    Thanks for the reply. Do you actually have the website open and displaying its QR code (on screen) for 1Password to see and scan? Do you see any error messages like "QR code detection failed" on the screen after you click "Scan QR code"? 

    And, just to confirm, are you using the desktop app to scan the QR code?

    -Dave

    • BikerBob38's avatar
      BikerBob38
      Dedicated Contributor
      3 months ago

      [QR Code Detection Failed]

      This is what I got after first logging into Pocket.app using Safari, then launching 1P, navigating to my Pocket entry and clicking on Scan QR Code.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        3 months ago

        BikerBob38​ 

        Thank you for the reply. It sounds like the screen recording permissions are configured properly but the desktop app isn't seeing the QR code on the screen. If you've already made sure that the QR code is visible on the screen before you click Scan QR Code then I'd like to ask you to create a diagnostics report from your Mac:

        Send a diagnostics report (Mac)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/qr-code-turned-off/158178/replies/158394
        • Your forum username: BikerBob38


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave