Questions to AgileBits

Sometimes you get the best insights in comments. Such as:

On Linux, all we had been able to offer up to v8 was the browser extension, and so having a desktop app at all was a 100% improvement.

… … who cares?

At this point, it is pretty obvious that the community is not responding well to the move to Electron on the desktop side of things.

But does it matter?

I don't think it is any big secret that our Windows app has historically (and currently, with v7) lagged behind what we've offered on Mac. We've tried for years to play catch up, but it never materialized to the level that we wanted to offer. And so Windows was the second priority.

Now with 1Password 8 you've brought the Mac version down to the Windows version's level.

I knew there would be some reaction regarding our UI and our choice to use Electron specifically, but I didn't anticipate as much of a war against Electron as we've seen. We didn't see it to anywhere near this degree with Windows or Linux customers.

It's almost like Mac users care more about their computers.

Whenever we have a new release there is an outpouring of feedback. There was a segment of incredibly vocal users who hated 1Password 7 for Mac when it came out. We evaluated all of the input we had at that time, weighed what changes were feasible and which were not, improved over time, and now we have the app that so many people absolutely love. One of the big things that we did after the 7.0 release was redesign mini... not once, but twice. I think, given the opportunity, the similar will happen here.

I think this is the core of what we are getting at. I think AgileBits believes that the people complaining are a vocal minority and that after a while we'll all just get used to it and it'll be fine.

No doubt there is a very vocal crowd here that is unhappy and disagrees. Whether there is enough of a push to make drastic changes... I don't know.

I think the answer is "No".