Forum Discussion

Ben_Singer's avatar
Ben_Singer
Occasional Contributor
4 years ago

Quick access not working

A few days ago quick access stopped working for me. I'm not sure if it was something to do with the latest MacOS update or 1Password's update. 1Password Version: 1Password for Mac 8.7.0 Exte...
betas
Mathieu_1P's avatar
Mathieu_1P
Icon for 1Password Team rank1Password Team
4 years ago

dgbeecher We had an issue come up recently where quick access was not returning results the first time it came up after a lock. This should now be fixed in the latest beta but has not yet made it into the production release. If you are running the beta channel, could you try updating and let us know if you are still encountering the issue?

Ben_Singer I Would love to get to the bottom of the issue you are facing. To that end, could I ask you to submit a diagnostic report? From the computer that is exhibiting the issue:

  1. Open 1Password.
  2. Press ⌘, on your keyboard.
  3. Click Advanced in the new window that appears.
  4. Click Send Diagnostics.
  5. Click Reveal.
  6. Attach the .1pdiagnostics file to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/128007/quick-access-not-working
Your forum username: Ben_Singer

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!